Customer Experience
SGI and its subsidiaries use social media to share information and communicate with customers, brokers and professionals. We welcome your inquiries, feedback, opinions and concerns, and encourage you to keep the following guidelines in mind to avoid your comments from being removed. Any posts that do not meet the applicable social media site’s Terms and Conditions will be removed. Users who continue to break these guidelines will be banned from commenting on our Facebook pages or blocked from contacting us on Twitter.
Respect
We’re here to help you. We want to create a positive and engaging environment for all our users. You may disagree with an idea, but please be respectful of us and others at all times. Any name-calling or obscene, harassing, abusive, threatening or profane postings will be removed.
Stay on topic
Please keep your comments relevant to the topic, or create a new post for your new topic. It helps us manage the page better and ensures we see all comments and inquiries.
Privacy
To protect your privacy, do not publicly post any personal information like your claim number or policy number. If you require customer service, please email us at sgiinquiries@sgi.sk.ca or contact us at 1-800-667-9868 to speak to a representative.
Please email us if you feel your privacy has been compromised on the site and we can have the comment removed. Some circumstances may allow for us to discuss your situation via private message, but it is your responsibility to know and understand the social media site’s privacy terms before sharing personal information in a private message. For details, review our complete privacy statement.
We also want to protect our employees’ privacy. If you have concerns about a certain employee, please private message us and we’ll share your concerns with management.
Legal Activity
If we see discussions about illegal activity, we will report it to our Special Investigations Unit (SIU) and possibly law enforcement. Insurance fraud costs us all - to report insurance fraud, please contact SIU at 1-800-667-8015 ext. 6887 or Crimestoppers at 1-800-222-8477. To report an unsafe driver or a driver you suspect is impaired, please contact the local police detachment and give a time, location and vehicle and driver description.
Third Parties
SGI does not favour, endorse or support one organization over another. Any post that promotes a specific agent, third-party distributor, or direct marketing channel may be removed. Please note that comments posted by third parties have not been verified and do not represent the views of the Government of Saskatchewan, SGI, subsidiaries or affiliates.
Hours of Service
SGI’s social media sites are monitored during regular business hours - Monday to Friday, 8:00 a.m. to 5:00 p.m. CST. Sites are not monitored on stat holidays.
Online services are available after hours.
Official social media pages
SGI
- www.facebook.com/sgicommunity
- www.twitter.com/SGItweets
- www.twitter.com/SGIsafetysquad
- www.instagram.com/sgiphotos
- www.linkedin.com/company/sgi_5
