If you're not completely satisfied with your service or you disagree with a decision we've made, we want to know. We've built a fair complaint process to help you provide feedback on our service and policies.
To begin the process, please follow these steps in order:
- Step 1: Contact your independent insurance broker. They will work with us on your behalf.
- Step 2: If you're not satisfied with the response, we invite you to contact our in-house Ombudsman, who will review your case for fairness.
- Email: ombudsman@sgicanada.ca
- Mail:
Office of the Ombudsman
Coachman Insurance Company
10 Four Seasons Place, Suite 200
Toronto, ON M9B 6H7 - Phone: 1-800-361-2622
- Fax: 416-255-3347
- Step 3: Finally, you can contact the General Insurance OmbudService of Ontario, which is completely independent.
- Website: www.giocanada.org
- Mail:
General Insurance OmbudService
4711 Yonge Street
10th Floor
Toronto, ON M2N 6K8 - Phone: 1-877-225-0446
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